Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your physical recipe cards to request a return or report an issue. 

**Eligibility for Returns**
To be eligible for a return, your recipe cards must be in the same condition that you received them, unused, unmarked, and in the original packaging. You’ll also need the receipt or proof of purchase.

**How to Start a Return or Report an Issue**
To start a return, or if your cards arrived damaged or incorrect via the post, please contact us at ashleighskitchen@outlook.co.nz. 

If your return is accepted, we will provide you with instructions on how and where to mail your package back to us. Please note that customers are responsible for the return postage costs for change-of-mind returns. Items sent back to us without first requesting a return will not be accepted.

**Damages, Losses, and Delivery Issues**
Because our cards are sent via stamped post mail, please inspect your order upon arrival. Contact us immediately at ashleighskitchen@outlook.co.nz if the cards are bent, damaged, or if you received the wrong recipes so we can evaluate the issue and send out a replacement right away.

**Exchanges**
The fastest way to ensure you get the recipes you want is to return the cards you have, and once the return is accepted, make a separate purchase for the new items.

**Refunds**
We will notify you once we’ve received and inspected your returned cards, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at ashleighskitchen@outlook.co.nz.